E-participation in municipalities services: A systematic literature review of evaluation approaches

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dc.contributor.authorIetto, Beatrice
dc.contributor.authorUllrich, André
dc.date.accessioned2025-03-31T13:51:12Z
dc.date.available2025-03-31T13:51:12Z
dc.date.issued2025
dc.description.abstractEvaluating e-participation initiatives is critical to understanding their impact on democratic processes, public policy, and societal welfare. However, existing evaluation frameworks often neglect the complexities of multi-stakeholder environments. Through a systematic literature review of 47 empirical cases, this gap is addressed by developing a typology of evaluation categories (supply-side, user activity, public value, political, and societal impact) and a comprehensive evaluation framework that accounts for the diverse objectives of all the involved stakeholders — technology providers, local governments, and citizens. By integrating short-term engagement metrics and long-term societal outcomes, the framework ensures more accurate assessments of e-participation success. We argue that adopting a multi- stakeholder approach in evaluation can significantly enhance the effectiveness, inclusivity, and sustainability of e-participation initiatives. Our findings challenge current evaluation practices and provide guidance for practitioners aiming to optimize governance, improve public services, and empower citizens through more robust evaluation methods. This study lays the foundation for systematic evaluation methods that consider stakeholder objectives, crucial for advancing e- participation research, and policy.
dc.identifier.citationIetto, B., & Ullrich, A. (2025). E-participation in municipalities services: A systematic literature review of evaluation approaches. JeDEM - EJournal of EDemocracy and Open Government, 17(1), 104–143. https://doi.org/10.29379/jedem.v17i1.951
dc.identifier.doi10.29379/jedem.v17i1.951
dc.identifier.issn2075-9517
dc.identifier.urihttps://www.weizenbaum-library.de/handle/id/854
dc.language.isoEn
dc.rightsopen access
dc.rights.urihttps://creativecommons.org/licenses/by-nc/4.0/
dc.subjectCitizen engagement
dc.subjectE-participation
dc.subjectE-participation evaluation
dc.subjectLiterature review
dc.subjectParticipatory processes
dc.titleE-participation in municipalities services: A systematic literature review of evaluation approaches
dc.typeArticle
dc.type.statuspublishedVersion
dcmi.typeText
dcterms.bibliographicCitation.urlhttps://doi.org/10.29379/jedem.v17i1.951
local.researchgroupDigitalisierung, Nachhaltigkeit, Teilhabe
local.researchtopicDigitale Technologien in der Gesellschaft
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