Exploration into Qualification Transformation of Employees Working with Decision-support-systems

Abstract

The introduction of new information and communication technology (ICT) in the company is often associated with the need for new qualifications and skills as well as different fields of activity and responsibility for the employees. Studies have shown a skill-biased digital divide in certain fields of ICT. In this study, trend scenarios of qualification requirements of workers using decision-support-systems (DSS) were evaluated in four different sectors: civil protection, energy management, plant maintenance, hospital- and operating room management. The results show either an increase in complex tasks or a shift to distinctively different areas of activity for workers affected by the use of DSS, especially in cases where management decisions lead to the reorganization of workers.