Mediated trust: A theoretical framework to address the trustworthiness of technological trust mediators

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dc.contributor.authorBodó, Balázs
dc.date.accessioned2024-05-02T15:00:13Z
dc.date.available2024-05-02T15:00:13Z
dc.date.issued2021
dc.description.abstractThis article considers the impact of digital technologies on the interpersonal and institutional logics of trust production. It introduces the new theoretical concept of technology-mediated trust to analyze the role of complex techno-social assemblages in trust production and distrust management. The first part of the article argues that globalization and digitalization have unleashed a crisis of trust, as traditional institutional and interpersonal logics are not attuned to deal with the risks introduced by the prevalence of digital technologies. In the second part, the article describes how digital intermediation has transformed the traditional logics of interpersonal and institutional trust formation and created new trust-mediating services. Finally, the article asks as follows: why should we trust these technological trust mediators? The conclusion is that at best, it is impossible to establish the trustworthiness of trust mediators, and that at worst, we have no reason to trust them.
dc.description.sponsorshipThe author disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: The Lab has received funding from the European Research Council (ERC) under the European Union’s Horizon 2020 research and innovation program (grant agreement no. 759681). The paper has been written with the support of a Fellowship grant at the Weizenbaum Institute, Berlin.
dc.identifier.citationBodó, B. (2021). Mediated trust: A theoretical framework to address the trustworthiness of technological trust mediators. New Media & Society, 23(9), 2668–2690. https://doi.org/10.1177/1461444820939922
dc.identifier.doihttps://doi.org/10.1177/1461444820939922
dc.identifier.issn1461-4448
dc.identifier.issn1461-7315
dc.identifier.urihttps://www.weizenbaum-library.de/handle/id/597
dc.language.isoeng
dc.rightsopen access
dc.rights.urihttps://creativecommons.org/licenses/by/4.0/
dc.subjectInstitutional trust
dc.subjectinterpersonal trust
dc.subjectonline intermediation
dc.subjectregulation
dc.subjecttrust
dc.titleMediated trust: A theoretical framework to address the trustworthiness of technological trust mediators
dc.typeArticle
dc.type.statuspublishedVersion
dcmi.typeText
dcterms.bibliographicCitation.urlhttps://doi.org/10.1177/1461444820939922
local.researchgroupVertrauen in verteilten Umgebungen
local.researchtopicVerantwortung – Vertrauen – Governance
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