"Digital Taylorism"? Data Practices and Governance in the Enterprise Software Salesforce

Nyckel, Eva-Maria

"Digital Taylorism"? Data Practices and Governance in the Enterprise Software Salesforce

dc.contributor.author	Nyckel, Eva-Maria
dc.date.accessioned	2023-08-29T13:47:46Z
dc.date.available	2023-08-29T13:47:46Z
dc.date.issued	2020
dc.description.abstract	This paper provides an investigation of the economy of the enterprise software Salesforce. The investigation looks at epistemologically distinct practices inscribed in enterprise software and challenges the notion of “digital Taylorism” by looking closer at current as well as historical practices of process management. While Taylor’s systematic approach involved a combination of distributed practices, Salesforce is an enterprise software platform that connects these practices digitally. Rather than examining the role of workers, the paper focuses particularly on the media techniques of Taylorism and the technologies in contemporary working environments that render organizational structures and courses of action available for algorithmic governance. Thereby, the paper seeks to contribute an additional theorization for organization studies and media theory. The mediated practices are conceptualized in four categories that allow for a contrast of Taylor’s approach with contemporary process management practices. In addition to an analysis of Taylor’s original texts and a document analysis of Salesforce whitepapers, this paper also presents empirical insights. The paper aims to shed light on the relation between techniques involved in Taylorist process management and governing modes of the enterprise software Salesforce.	en
dc.description.sponsorship	This work has been funded by the Federal Ministry of Education and Research of Germany (BMBF) (grant no.: 16DII111, 16DII112, 16DII113, 16DII114, 16DII115, 16DII116, 16DII117 – „Deutsches Internet-Institut“)
dc.identifier.citation	Nyckel, E.-M. (2020). “Digital Taylorism”? Data Practices and Governance in the Enterprise Software Salesforce (Weizenbaum Series, 9). Weizenbaum Institute. https://doi.org/10.34669/WI.WS/9
dc.identifier.doi	https://doi.org/10.34669/wi.ws/9
dc.identifier.eissn	2748-5587
dc.identifier.uri	https://www.weizenbaum-library.de/handle/id/145
dc.identifier.zdb	3064032-5
dc.language.iso	eng
dc.publisher	Weizenbaum Institute
dc.relation.ispartofseries	Weizenbaum Series
dc.rights	open access
dc.rights.uri	https://creativecommons.org/licenses/by/4.0/
dc.subject	Sociology & anthropology	en
dc.subject	Technology (Applied sciences)	en
dc.subject	Technology Assessment	en
dc.subject	Sociology of Work, Industrial Sociology, Industrial Relations	en
dc.subject	control	en
dc.subject	media theory	en
dc.subject	process management	en
dc.subject	Taylorism	en
dc.subject	software	en
dc.subject	algorithm	en
dc.subject	enterprise	en
dc.subject	labor	en
dc.subject	organizational structure	en
dc.subject	digital media	en
dc.subject	work organization	en
dc.subject	Technik, Technologie	de
dc.subject	Soziologie, Anthropologie	de
dc.subject	Salesforce	de
dc.subject	CRM (customer relationship management)	de
dc.subject	ERP (enterprise resource planning)	de
dc.subject	Plattformökonomie	de
dc.subject	Industrie- und Betriebssoziologie, Arbeitssoziologie, industrielle Beziehungen	de
dc.subject	Technikfolgenabschätzung	de
dc.subject	Digitale Medien	de
dc.subject	Prozessmanagement	de
dc.subject	Arbeit	de
dc.subject	Algorithmus	de
dc.subject	Software	de
dc.subject	Kontrolle	de
dc.subject	Organisationsstruktur	de
dc.subject	Taylorismus	de
dc.subject	Arbeitsorganisation	de
dc.subject	Unternehmen	de
dc.subject	Medientheorie	de
dc.subject.ddc	600 Technik
dc.subject.ddc	300 Sozialwissenschaften
dc.title	"Digital Taylorism"? Data Practices and Governance in the Enterprise Software Salesforce
dc.type	WorkingPaper
dc.type.status	publishedVersion
dcmi.type	Text
dcterms.bibliographicCitation.originalpublisherplace	Berlin
dcterms.bibliographicCitation.volume	9
local.researchgroup	Arbeiten in hochautomatisierten, digital-hybriden Prozessen
local.researchtopic	Mensch – Arbeit – Wissen