Crisis Communication on Twitter: Differences Between User Types in Top Tweets About the 2015 “Refugee Crisis” in Germany

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dc.contributor.authorKapidzic, Sanja
dc.contributor.authorFrey, Felix
dc.contributor.authorNeuberger, Christoph
dc.contributor.authorStieglitz, Stefan
dc.contributor.authorMirbabaie, Milad
dc.date.accessioned2024-05-02T15:06:25Z
dc.date.available2024-05-02T15:06:25Z
dc.date.issued2023
dc.description.abstractThe study explores differences between three user types in the top tweets about the 2015 “refugee crisis” in Germany and presents the results of a quantitative content analysis. All tweets with the keyword “Flüchtlinge” posted for a monthlong period following September 13, 2015, the day Germany decided to implement border controls, were collected (N = 763,752). The top 2,495 tweets according to number of retweets were selected for analysis. Differences between news media, public and private actor tweets in topics, tweet characteristics such as tone and opinion expression, links, and specific sentiments toward refugees were analyzed. We found strong differences between the tweets. Public actor tweets were the main source of positive sentiment toward refugees and the main information source on refugee support. News media tweets mostly reflected traditional journalistic norms of impartiality and objectivity, whereas private actor tweets were more diverse in sentiments toward refugees.
dc.identifier.citationKapidzic, S., Frey, F., Neuberger, C., Stieglitz, S., & Mirbabaie, M. (2023). Crisis Communication on Twitter: Differences Between User Types in Top Tweets About the 2015 “Refugee Crisis” in Germany. International Journal of Communication, 17, 735–754.
dc.identifier.issn1932-8036
dc.identifier.urihttps://www.weizenbaum-library.de/handle/id/652
dc.language.isoeng
dc.rightsopen access
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.titleCrisis Communication on Twitter: Differences Between User Types in Top Tweets About the 2015 “Refugee Crisis” in Germany
dc.typeArticle
dc.type.statuspublishedVersion
dcmi.typeText
dcterms.bibliographicCitation.urlhttps://ijoc.org/index.php/ijoc/article/view/18172
local.researchgroupDynamiken digitaler Nachrichtenvermittlung
local.researchtopicDigitale Märkte und Öffentlichkeiten auf Plattformen
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