“Intervening Is a Good Thing but . . .”: The Role of Social Norms in Users’ Justifications of (Non-)Intervention Against Incivility

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dc.contributor.authorGagrčin, Emilija
dc.contributor.authorMilzner, Miriam
dc.date.accessioned2024-01-26T16:17:27Z
dc.date.available2024-01-26T16:17:27Z
dc.date.issued2023
dc.description.abstractUser intervention against incivility as social enforcement of democratic norms on social media platforms is considered an act of “good citizenship” by citizens and scholars alike. However, between ideals and behavior, multiple social norms are at play in shaping individuals’ sense of personal responsibility for intervening. This study explores the role of conflicting norms in situations requiring user intervention against online incivility. By combining the perspectives of norms as expectations and norms as cultural vocabularies, we investigate users’ salient norms, and how these norms influence users’ justifications for (non-)intervention. Based on qualitative interview data from Germany (N = 20), we identified three distinct reasoning patterns employed to justify (non-)intervention: the pragmatic, the dismissive, and the aspirational. By identifying fault lines, our typology points to normative origins of ambivalence related to user intervention. The findings offer insights into strategies to motivate intervention against online incivility.en
dc.description.sponsorshipBundesministerium für Bildung und Forschung, grant number: 16DII114 provided financial support for the research and authorship of this article. The publication of the article was funded by the University of Mannheim.
dc.identifier.citationGagrčin, E., & Milzner, M. (2023). “Intervening Is a Good Thing but . . .”: The Role of Social Norms in Users’ Justifications of (Non-)Intervention Against Incivility. Social Media + Society, 9(3). https://doi.org/10.1177/20563051231186561
dc.identifier.issn2056-3051
dc.identifier.urihttps://www.weizenbaum-library.de/handle/id/442
dc.language.isoeng
dc.rightsopen access
dc.rights.urihttps://creativecommons.org/licenses/by/4.0/
dc.subjectincivility
dc.subjectuser intervention
dc.subjectcounterspeech
dc.subjectgood citizenship
dc.subjectsocial norms
dc.title“Intervening Is a Good Thing but . . .”: The Role of Social Norms in Users’ Justifications of (Non-)Intervention Against Incivility
dc.typeArticle
dc.type.statuspublishedVersion
dcmi.typeText
dcterms.bibliographicCitation.doi10.1177/20563051231186561
dcterms.bibliographicCitation.issue3
dcterms.bibliographicCitation.journaltitleSocial Media + Society
dcterms.bibliographicCitation.urlhttp://journals.sagepub.com/doi/10.1177/20563051231186561
dcterms.bibliographicCitation.volume9
local.researchgroupDynamiken der digitalen Mobilisierung
local.researchtopicDigitale Märkte und Öffentlichkeiten auf Plattformen
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