Chatting about the unaccepted: Self-disclosure of unaccepted news exposure behaviour to a chatbot

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dc.contributor.authorIschen, Carolin
dc.contributor.authorButler, Janice
dc.contributor.authorOhme, Jakob
dc.date.accessioned2024-05-02T15:06:25Z
dc.date.available2024-05-02T15:06:25Z
dc.date.issued2023
dc.description.abstractConversational technologies such as chatbots have shown to be promising in eliciting self-disclosure in several contexts. Implementing such a technology that fosters self-disclosure can help to assess sensitive topics such as behaviours that are perceived as unaccepted by others, i.e. the exposure to unaccepted (alternative) news sources. This study tests whether a conversational (chatbot) format, compared to a traditional web-based survey, can enhance self-disclosure in the political news context by implementing a two-week longitudinal, experimental research design (n = 193). Results show that users disclose unaccepted news exposure significantly more often to a chatbot, compared to a traditional web-based survey, providing evidence for a chatbots’ ability to foster the disclosure of sensitive behaviours. Unlike our hypotheses, our study also shows that social presence, intimacy, and enjoyment cannot explain self-disclosure in this context, and that self-disclosure generally decreases over time.
dc.description.sponsorshipThis study was funded by the Research Priority Area Communication and its Digital Communication Methods Lab (digicomlab.eu) at the University of Amsterdam.
dc.identifier.citationIschen, C., Butler, J., & Ohme, J. (2023). Chatting about the unaccepted: Self-disclosure of unaccepted news exposure behaviour to a chatbot. Behaviour & Information Technology, 1–13. https://doi.org/10.1080/0144929X.2023.2237605
dc.identifier.doi10.1080/0144929x.2023.2237605
dc.identifier.issn0144-929X
dc.identifier.issn1362-3001
dc.identifier.urihttps://www.weizenbaum-library.de/handle/id/651
dc.language.isoeng
dc.rightsopen access
dc.rights.urihttps://creativecommons.org/licenses/by-nc/4.0/
dc.titleChatting about the unaccepted: Self-disclosure of unaccepted news exposure behaviour to a chatbot
dc.typeArticle
dc.type.statuspublishedVersion
dcmi.typeText
dcterms.bibliographicCitation.urlhttps://doi.org/10.1080/0144929x.2023.2237605
local.researchgroupDynamiken digitaler Nachrichtenvermittlung
local.researchtopicDigitale Märkte und Öffentlichkeiten auf Plattformen
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