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Item Chat groups as local civic infrastructure: A case study of “Solidary neighborhood help” Telegram groups during the COVID-19 pandemic in Germany(2025) Pasitselska, Olga; Bühling, Kilian; Gagrčin, EmilijaMessaging groups are emerging as “meso-spaces”—digital environments that enable sustained dialogue and collective action through their distinct affordances. We examine how such spaces facilitate civic self-organization through their hybrid online/offline, public/private, and local/global dynamics and how they function as local civic infrastructure during times of crisis. Using a mixed-methods analytical approach, we examined 47 public Telegram groups from Germany during the COVID-19 pandemic. We identified a fundamental tension between political discussion and practical help in these spaces, resolvable through active horizontal participation (including norm negotiation and self-moderation), or strict vertical moderation. Additional challenges included a lack of access to vulnerable groups and limited outreach to local civil society actors, both of which hindered group activity and structural connections within local civic infrastructure. Despite these challenges, our study highlights the potential of local chat groups for self-organization, albeit primarily among privileged urban individuals. We discuss the implications for democratic theory and practice.Item Radicalization or relief: Divergent impacts of the COVID-19 lockdown on incels by seniority(SAGE Publications, 2025) Wedel, Lion; Coufal, LindaIncels (involuntary celibates) base their identity on the inability to form romantic relationships. We conceptualize the ideology promoted by incels as misogynist extremism and explore the impact of the first COVID-19 lockdown on the radicalization of this online community. Based on computational measures, we conducted a multi-perspective exploration, comparing the prevalence of and participation in threads dealing with extremism, ideology and mental health on the incels.is forum between pre-lockdown, lockdown and post-lockdown periods. We found evidence of long-term and temporary radicalization. Moreover, we found that, specifically, older forum members increasingly post in extremist-themed threads triggered by the lockdowns. Crucially, we show that activity on mental health–themed threads temporarily decreased during the lockdown. These findings indicate that real-world social isolation reduces mental health complaints among incels but, at the same time, exacerbates misogynist extremism among active community members.Item Auswirkungen von Covid-19 auf arbeitsvermittelnde Plattformen und Ressourcen der Pandemiebewältigung(2023) Gerber, Christine; Wandjo, DavidDer Artikel untersucht die Auswirkungen der Covid-19-Pandemie auf arbeitsvermittelnde Plattformunternehmen sowie deren Strategien der Krisenbewältigung. Auf Grundlage einer qualitativen Untersuchung von zehn Unternehmen, die ortsabhängige und/oder ortsunabhängige Plattformarbeit in Deutschland organisieren, werden die Gruppen der Krisengewinner und Krisenbewältiger identifiziert. Die Befunde zeigen, dass zentrale Bewältigungsstrategien vor allem die Anpassung der angebotenen Dienstleistungen und die Erschließung neuer Kund*innen, teilweise sogar die Anpassung des Geschäftsmodells, sowie die Optimierungen von Service-Abläufen waren. Zentrale Resilienzressourcen sind insbesondere skalier- und diversifizierbare Ökosysteme, das Asset-light-Modell und damit einhergehend geringe Fixkosten sowie eine hohe Risikoauslagerung. Der Artikel trägt zu den Debatten um das mögliche Ausbreitungspotenzial des Geschäftsmodells in der Pandemie sowie um die Anpassungsfähigkeit von arbeitsvermittelnden Plattformunternehmen an externe, gesellschaftliche Veränderungen bei.Item How COVID-19 and the News Shaped Populism in Facebook Comments in Seven European Countries: A Computational Analysis.(2024) Thiele, DanielCitizen-generated populism is flourishing in the comments sections of online news. The factors that shape the extent of such populist communication from below are still under-researched. This study focuses on the COVID-19 crisis to examine how contextual and media-related factors are related to the extent of populism in comment sections on Facebook pages of news outlets from seven European countries (AT, DE, FR, IT, NL, SE and UK). Computational text analysis, machine translation and Bayesian multilevel regression were used to analyze digital trace data from 65,258 posts and 3.4 million comments published between February 2020 and June 2021. The computational measurements - multilingual dictionaries for posts and distributed dictionary representation to capture populism in comments - were rigorously validated. The results show that posts referring to the government, experts, COVID-19, and restrictions exhibit higher levels of populism in the comments sections. The stringency of containment policies was positively associated with populism in Germany, Austria, and the Netherlands when COVID-19 was mentioned. Lower levels of populism were observed for tabloid media and when news outlets engaged in visible moderation. The implications of these findings beyond the pandemic context and methodological challenges are discussed.Item Tweeting in the Time of Coronavirus: How Social Media Use and Academic Research Evolve during Times of Global Uncertainty(2020) Kligler-Vilenchik, Neta; Stoltenberg, Daniela; de Vries Kedem, Maya; Gur-Ze’ev, Hadas; Waldherr, Annie; Pfetsch, BarbaraOur international research team was in the midst of a comparative study about the day-to-day experience of Twitter users in Berlin and Jerusalem through a series of daily short surveys, when our Jerusalem data were becoming increasingly “compromised” by the growing public concern, and tightening government measures, around the spread of the Coronavirus in Israel. During the two waves of our 10-day survey of salient Twitter users in Jerusalem (March 9–March 19, N = 34; March 23–April 2, N = 25), Israel shifted from 50 confirmed Coronavirus cases to over 6,800 and from relative routine to almost full stay-at-home orders. This essay presents two intersecting narratives. First, we consider the methodological challenges of adapting ongoing academic survey studies to changing conditions. We then offer a mixed-methods analysis of the experiences of our Twitter users and how they saw the Coronavirus crisis shaping their use of Twitter. The essay thus offers a unique methodological and empirical vantage point on how social media use—and academic research—evolve during times of global uncertainty.Item Avoiding the news to participate in society? The longitudinal relationship between news avoidance and civic engagement(2022) Ohme, Jakob; de Bruin, Kiki; de Haan, Yael; Kruikemeier, Sanne; Van Der Meer, Toni G. L. A.; Vliegenthart, RensLower levels of news use are generally understood to be associated with less political engagement among citizens. But while some people simply have a low preference for news, others avoid the news intentionally. So far little is known about the relationship between active news avoidance and civic engagement in society, a void this study has set out to fill. Based on a four-wave general population panel survey in the Netherlands, conducted between April and July 2020 (N = 1,084) during a crisis situation, this research-in-brief investigates the development of news avoidance and pro-social civic engagement over time. Results suggest that higher news topic avoidance results in higher levels of civic engagement. The study discusses different explanations for why less news can mean more engagement.Item Pandemic protesters on Telegram: How platform affordances and information ecosystems shape digital counterpublics(2023) Bühling, Kilian; Heft, AnnettThis study analyzes how platform affordances, their appropriation by movement actors, and these actors’ leveraging of information ecosystems—in combination—helped form a digital counterpublic during the COVID-19 pandemic. It draws on public communication data sent by more than 300 Telegram channels and group chats affiliated with the Querdenken movement over a 2-year period, and combines automated and manual text classification with network analysis. The study demonstrates how Telegram afforded connective and collective action in distinct ways that reflected the movement’s organizational structure and aims, as well as the impact of individual information-sharing on the process of movement-building itself. Accounting for time-dependent dynamics, the study also found that different parts of the counterpublic latched onto and sustained distinct information ecosystems to articulate their claims and mobilize contentious action.Item COVID-19 as a Jump Start for Industry 4.0? Motivations and Core Areas of Pandemic-Related Investments in Digital Technologies at German Firms(2023) Butollo, Florian; Flemming, Jana; Gerber, Christine; Krzywdzinski, Martin; Wandjo, David; Delicat, Nina; Herzog, LorenaAcademic studies prior to the pandemic rather emphasized that the progression towards Industry 4.0 happened in an incremental manner. However, the extraordinary circumstances of the pandemic have led to considerable investments that were widely interpreted as a (generalized) digitalization push. However, little is known about the character of such investments and their effects. The goal of this contribution is to provide an empirically based overview of recent investment in digital technologies in six economic sectors of the German economy: mechanical engineering, chemicals, automotives, logistics, healthcare, and financial services. Based on 36 case studies and a survey at 540 companies, we investigate the following questions: 1. How much did the COVID-19 pandemic reduce existing obstacles for investments in digitalization measures? 2. Is there a universal digitalization push due to the COVID-19 pandemic that differs from the trajectory before the pandemic? The results show that the pandemic affected investment in an unequal manner. It was driven by the immediate need to sustain business operations through the virtualization of communication among employees and with external partners. However, there was less dynamism in shop-floor-related digitalization, as it was less related to epidemiological concerns and is more long-term in nature.Item Resiliencia de las esferas públicas en la crisis sanitaria mundial(2023) Trenz, Hans-Jörg; Heft, Annett; Vaughan, Michael; Pfetsch, BarbaraThe COVID-19 pandemic disrupted the "normal" modes of functioning of the public sphere and activated an experimental mode of coping that has reinvented forms of public and communicative exchanges. In this article, we conceptualize the social responses triggered by the crisis as particular forms of public sphere resilience, and assess the role of digitization and digital spaces in the emergence of different modes and dynamics of resilience. In our conception, we examine three areas of public sphere experimentation: political consumption, political protest mobilization and news consumption. We discuss the general characteristics of public sphere resilience across social sub-spheres and highlight the dynamics and hybridisations that structure emerging public spaces. Resilience practices are accompanied by dynamics of politicisation and depoliticization, as well as shifts in the boundaries of the public and the private. Our observations also reveal the dynamic interplay between resilience and resistance.Item A Pandemic of Prediction. On the Circulation of Contagion Models between Public Health and Public Safety(2021) Heimstädt, Maximilian; Egbert, Simon; Esposito, ElenaDigital prediction tools increasingly complement or replace other practices of coping with an uncertain future. The current COVID-19 pandemic, it seems, is further accelerating the spread of prediction. The prediction of the pandemic yields a pandemic of prediction. In this paper, we explore this dynamic, focusing on contagion models and their transmission back and forth between two domains of society: public health and public safety. We connect this movement with a fundamental duality in the prevention of contagion risk concerning the two sides of being-at-risk and being-a-risk. Both in the spread of a disease and in the spread of criminal behavior, a person at risk can be a risk to others and vice versa. Based on key examples, from this perspective we observe and interpret a circular movement in three phases. In the past, contagion models have moved from public health to public safety, as in the case of the Strategic Subject List used in the policing activity of the Chicago Police Department. In the present COVID-19 pandemic, the analytic tools of policing wander to the domain of public health – exemplary of this movement is the cooperation between the data infrastructure firm Palantir and the UK government’s public health system NHS. The expectation that in the future the predictive capacities of digital contact tracing apps might spill over from public health to policing is currently shaping the development and use of tools such as the Corona-Warn-App in Germany. In all these cases, the challenge of pandemic governance lies in managing the connections and the exchanges between the two areas of public health and public safety while at the same time keeping the autonomy of each.